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100% Operational Guarantee

Our strong customer-focused services form the backbone of our success. Above and beyond our accelerated and reliable services, we place a priority on our customer’s satisfaction with their network connections. As a result, we offer our Demarc Extension Nationwide 100% Operational Guarantee.

Level 1 Demarc Extension Nationwide Guarantee
If your circuit is not operational due to a Level 1 Demarc Extension installed by us, Demarc Extension Nationwide will correct the issue within 4 hours - anytime, anywhere nationwide - at our expense for the lifetime of the demarc extension for the designated circuit, baring misuse or outside intervention.

If we determine that the fault does not lie within our Level 1 (all cabling/passive equipment) Demarc Extension, we will advise you and, with permission, work towards resolving the circuit and/or equipment issue immediately while on site.

Level 2 Demarc Extension Nationwide Guarantee
If your circuit is not operational due to a Level 2 Demarc Extension installed by us, Demarc Extension Nationwide will correct the issue within 4 hours - anytime, anywhere nationwide - at our expense for the lifetime of the demarc extension for the designated circuit, baring misuse, outside intervention and electronic equipment warranties such as repeaters used to extend the circuit.

If we determine that the fault does not lie within our Level 2 Demarc Extension, we will advise you and, with permission, work towards resolving the circuit and/or equipment issue immediately while on site.

Demarc Pre-Wire Guarantee
If your circuit is not operational due to a demarc pre-wire segment(s) installed by us, Demarc Extension Nationwide will correct the issue within 4 hours - anytime, anywhere nationwide - at our expense for the lifetime of the pre-wire, bar misuse and outside intervention.

If Demarc Extension Nationwide determines that the fault does not lie within our demarc pre-wire segment(s), we will advise you and, with permission, work towards resolving the circuit and/or equipment issue immediately while on site.

Extended Warranties for Demarc Extensions Not Installed by Us
We offer the same level of service for your existing demarc extension that was not installed by us. Please contact a Demarc Extension Nationwide service representative to assess your needs. Contact Us

24/7 Maintenance & Support
In the event of any issues with the demarc extension, eCPE, or additional installation components covered under our service plan, our 24/7 Maintenance & Support provides the assurance of restoring the network with minimal interruption to business operations. Learn more about our Testing & Maintenance Services.

Nationwide Warehousing for Your SLA Requirements
Demarc Extension Nationwide has 130+ Nationwide Rapid Distribution Centers (NRDC) which enable us to provide accelerated delivery of equipment and/or field technician to meet all SLA requirements for correction of your circuit issues at virtually any site location nationwide. We ensure full accuracy and on-time delivery of equipment within your time constraints.

Demarc Extension Nationwide Warranty
It is important to ensure that your demarc extension is covered under warranty in order to minimize critical circuit downtime and reduce timely issues associated with finger-pointing. The Demarc Extension Nationwide Warranty is the best way to protect your circuit investment.

Know Your Warranty
Prior to purchasing a demarc extension (typically when procuring your circuit), you must explicitly know about the demarc extension warranty to determine if it is limited in scope of 30, 60, 90, etc. days of warranty coverage and the response time to be on site for identification and correction of the issue. A Demarc Extension Nationwide Warranty covers you beyond this limited timeframe with a 4 hour response time nationwide to ensure that your network is protected and operating at peak performance.

Contact Us
Find out how Concert Technologies can help you with your next Demarc Extension. Contact Us Today

 
CONCERT TECHNOLOGIES, 43766 Trade Center Place, Suite 130, Dulles, Virginia 20166, Phone: 866-790-5400, Fax: 888-370-1217  |  copyright © 2014 Concert Technologies